Refund policy

Refunds go back to the card you paid with, through our payment company. None of them need your chats or your usage, so we can refund you without knowing what you did with the service.

Your first 7 days

If DawonAI isn’t for you, ask for a refund within 7 days of your first payment on a plan and you get all of it back. No reason needed.

• Ask from your account page, or email support@ai.imdawon.com with your account ID or the order number from the payment company’s receipt.
• The refund ends the plan. It stops renewing, and your access ends within 24 hours, when your last access tokens expire.
• Each card gets this refund once.

1-day trials

1-day trials aren’t refundable, with one exception: if our status page shows an outage of more than 2 hours during your 24 hours, ask and we refund the trial.

Canceling

Cancel anytime from your account page. Your plan runs to the end of the period you paid for and doesn’t renew. After the first 7 days, we don’t refund part of a period.

If you lose your key

We can’t recover your key, but we can still find your payment. Within 7 days, send the order number from the payment company’s receipt and we refund you as above. After that, cancel the plan from the receipt email so it doesn’t renew.

Chargebacks

Please ask us before you dispute a charge with your bank. We refund faster than a dispute does. A chargeback pauses the account until it’s resolved, and an account that disputes a charge it made can’t buy a new plan.

Accounts closed for abuse

If we close an account for breaking the acceptable use policy, the time left on it isn’t refunded.

How a refund works

• We ask the payment company to refund the charge. It goes back to the original card. We never see your card number.
• The payment company takes about 5 to 10 business days to return the money, depending on your bank.
• The refund cancels the subscription, so our token service stops giving the account new tokens. Tokens already issued expire within 24 hours.